27 4 / 2012
Tech “support”
I wanted to log on to our bank account to see if we got paid today. We get paid in the middle of the month and at the end of the month. I know the 30th isn’t until Monday, but sometimes when that happens we get paid on the Friday before so I wanted to check. I couldn’t log on, specificially “for security reasons your access to [bankwebsite] has been suspended. call [number]”. I hate calling people, but I did. It did not tell me incorrect password, and I know I did not have the incorrect password. So I call the lady and she verifies who I am and she says that my account has been “locked” with no answer as to why. She attempts to refresh my password memory by telling me it’s 8-15 characters with one capital letter, one lowercase letter and one number and then goes into detail about how it’s case sensitive so make sure my caps lock isn’t on and that sometimes on a mobile device those keys are just so darn hard to hit properly. I’m like dude I know my password, but whatever. So she says she’s going to unlock it for me to try to log in with the password I think it is and if not she’d reset it for me. Which totally works once she unlocks it because incorrect password was NOT THE FUCKING PROBLEM.
She goes on to repeat herself about typos and being careful when entering characters because it has to be exact. She was nice and it was fast, but it annoys me when I’m talked down to by someone who doesn’t even understand the actual problem even though she fixed it.
